Returns & Exchanges
At a glance:
- Return window: 14 days from delivery
- Condition: unworn, unwashed, tags still attached
- Return authorization required before you ship
- No restocking fee
- Refunds go back to your original payment method
Changed your mind? Here’s how it works. If a piece doesn’t fit or isn’t what you expected, you can return it within 14 days of the delivery date shown in your tracking.
What we can take back Returned clothing must be unworn, unwashed, and unaltered, with all original tags attached, and free of makeup, deodorant, perfume, smoke, or pet hair. Please send it back in its original bag or packaging where possible. Try items on over underwear and indoors so they stay returnable.
What we can’t take back Anything marked “Final Sale” on its product page, gift cards, and items returned after the 14-day window. For hygiene reasons, underwear, socks, and swimwear can only be returned unopened in their original sealed packaging.
Starting a return Email support@jldeals.shop or call 209-321-9849 with your order number, the item, and the reason. We’ll reply with a return authorization number and the return address. Please don’t ship anything until you have that number; unauthorized parcels may be sent back to you.
Return postage You cover return shipping on change-of-mind returns. We recommend a tracked service, since we can only refund what arrives. If the return is our fault, see “Wrong, damaged, or faulty items” below.
Your refund We inspect returns within 3 business days of arrival and email you the outcome. Approved refunds are issued to the card or account you paid with; your bank may take another 5 to 10 business days to show it. Original shipping charges are refunded only when we made a mistake.
Need a different size or color? Return the original under this policy and place a new order for the size or color you want. That way the new item goes out right away instead of waiting on the return to reach us.
Wrong, damaged, or faulty items If we sent the wrong item, or your order arrives damaged or with a manufacturing fault such as a broken zipper or split seam, let us know within 14 days of delivery; include your order number and a photo. We’ll send a prepaid return label and ship a replacement or issue a full refund, including your original shipping, whichever you prefer.
Reach us JL Deals 150 S Wood Ave #101, Oakdale, CA 95361, USA Email: support@jldeals.shop Phone: 209-321-9849